Privacy Policy

Introduction

SHN Training Services Ltd is a “data controller”. This means that we are responsible for deciding how we hold and use personal information about you.

SHN Training Services Ltd “The Company” collects, stores and processes personal data relating to its clients in order to manage the working relationship. This privacy notice sets down how the Company collects and uses personal information about you during and after your working relationship with us.

The Company is committed to protecting the privacy and security of your personal information. The Company is committed to being clear and transparent about how it collects and uses that data and to meeting its data protection obligations.

Data Protection Principles

The Company will comply with data protection law. This means that the personal information we hold about you must be:

  • Used lawfully, fairly and in a transparent way;
  • Collected only for valid purposes that we have explained to you clearly and not used in any way that is incompatible with these purposes;
  • Relevant to the purposes we have told you about and limited to those purposes only;
  • Accurate and kept up to date;
  • Kept only for such time as is necessary for the purposes we have told you about; and
  • Kept securely.

 

What Information Does the Company Collect and Process?

The Company collects and processes a range of personal information (personal data) about you. Personal data means any information about an individual from which the person can be identified. This includes:

  • Personal contact details, such as your name, signature, title, address and contact details, including email address and telephone number;
  • date of birth;
  • gender;
  • employer;

The Company collects this information in a variety of ways:

  • Online email signup and enquiry form from shntraining.co.uk
  • Email enquiries
  • Client booking form
  • Course register, exam and feedback form
  • Email opt-in form
  • Social media enquiries through Facebook, Twitter and LinkedIn.

 

Why Does the Company Process Personal Data?

The Company needs to process data in order to deliver our training services.

In addition, the Company may need to send your personal data to our awarding body in order for certification to be awarded.

From time to time the Company will send marketing information where we have assessed it is relevant to you.

Where you have consented to The Company contacting you with marketing and training offers, you are free to withdraw this consent at any time.

Situations in Which We Will Use Your Personal Information

Situations in which we will process your personal information are listed below:

In order to:

  • keep records of training and development requirements;
  • send to our awarding body for certification to be awarded;
  • arrange discounted training through third parties marketing purposes

 

If You fail to Provide Personal Information

If you do not prove certain information when requested, the Company may not be able to perform the contract we have entered into with you, such as awarding certificates.

Change of Purpose

The Company will only use your personal information for the purpose for which it was collected unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose.  If we need to use your personal information for an unrelated purpose, we will advise you of this and explain the legal basis which allows us to do so.

You should be aware that we may process your personal information without your knowledge or consent where this is required or permitted by law.

For How Long Do You Keep Data?

The Company will only hold your personal data for as long as is necessary to fulfil the purposes we collected it for, including any legal, accounting or reporting requirements. The Company has a Retention Policy in place to meet these obligations.

We are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years after which time it will be destroyed. All personal data relating to the training services we offer is kept for no longer than 4 years after the data subject’s training qualification date.

Where you have consented to us using your details for direct marketing, we will keep such data until you notify us otherwise and/or withdraw your consent.

Who Has Access to Data?

The Company shares your data with third parties where required by law, where it is necessary in order to administer the working relationship with you or where we have another legitimate interest in doing so.  The following services are carried out by third party service providers:

  • awarding of certificates;
  • arranging course discounts.

The Company will not transfer your data to countries outside the European Economic Area.

How Does the Company Protect Data?

The Company takes the security of your data seriously. The Company has internal policies and controls in place to prevent your data being lost, accidentally destroyed, misused or disclosed, and is not accessed except by its employees in the performance of their duties. Details of these measures are available on request.

When the Company engages third parties to process personal data on its behalf, they do so on the basis of written instructions, are under a duty of confidentiality and are obliged to implement appropriate technical and organisational measures to ensure the security of data.

Your Rights

As a data subject, you have a number of rights. You can:

  • access and obtain a copy of your data on request (known as a “data subject access request”);
  • require the Company to change incorrect or incomplete data;
  • request erasure of your personal information. This enables you to ask the Company to delete or stop processing your data, for example where the data is no longer necessary for the purposes of processing;
  • object to the processing of your data where the Company is relying on its legitimate interests as the legal ground for processing; and

ask the Company to suspend the processing of your personal data for a period of time if data is inaccurate or there is a dispute about its accuracy or the reason for processing it.

Cookie Notice

What Are Cookies

As is common practice with almost all professional websites the Company’s website uses cookies, which are tiny files that are downloaded to your computer, to improve your experience.

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately, in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to the Company’s website. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the Companies site.

The Cookies We Set

  • Email newsletters related cookies

The Company’s website offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.

  • Forms related cookies

When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.

Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through the Company’s website.

  • The site uses Google Analytics which is one of the most widespread and trusted analytics solutions on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.
  • Third party analytics are used to track and measure usage of this site so that we can continue to produce engaging content. These cookies may track things such as how long you spend on the site or pages you visit which helps us to understand how we can improve the site for you.

If you would like to exercise any of these rights, or you have any questions about the privacy notice, please contact:

Email: info@shntraining.co.uk

If you believe that the Company has not complied with your data protection rights, you have the right to make a complaint to the Information Commissioner’s Office.