SHN Training Services Ltd
Last Update: 1st April 2022
Booking TermsIn order to confirm a place on one of our training courses you must sign and return the course booking form. No other means of confirmation will be accepted. The booking form will be sent to you via email.
If a delegate arrives for a course without a booking form being signed and received by SHN Training Services Ltd prior to the course starting they may be refused a place.
The price stated on the booking form will be charged as a minimum, and assuming that no further delegates are added to the course this will be the only price charged.
Cancellation – By You
Cancellations within 48 hours of the course start date will incur a full charge of the amount stated on the booking form. Mileage costs of 45p per mile will also be added if applicable.
Cancellations within 5 days of the course start date will incur a charge of 50% of the amount stated on the booking form.
We hold the right to waive any cancellation fees if the course or delegate place is rebooked.
Cancellation by SHN Training Services Ltd
The minimum numbers required for our open courses is 6 delegates. If the minimum numbers are not reached 1 week prior to the course start date the course will be cancelled.
On occasion, unforeseen circumstances may require us to cancel a course. In these circumstances you will be given as much notice of the cancellation as possible by phone and/or e-mail and either a transfer to another course date or a full refund of fees paid.
Late Arrival and Failure to Arrive for a Course
Course timings are clearly displayed on the joining instructions you are sent when you make a booking. Delegates who arrive late, are absent for any session, or who wish to leave the course earlier than the stated time should appreciate that this will be recorded, and we cannot be responsible for any knowledge and/or skill insufficiency that may arise as a result. In the case of an accredited course, SHN Training Services Ltd reserve the right to defer delegates for accreditation if their attendance has not fulfilled the required criteria.
Delegates who arrive late may be refused entry onto the course and will be charged the full amount stated on the booking form.
Delegates who fail to arrive for a course will be charged the full amount stated on the booking form.
Delegates who Fail to Meet the Pass Criteria
If a delegate does not meet the pass criteria for the course they have attended the full cost of the course will still be incurred.
Delegates who Require Assistance
While SHN Training Services Ltd welcomes delegates with disability or impairment, it is not our responsibility to ensure that they are supported during the course. We are happy to arrange support on receiving the appropriate information, but any fees incurred will be added to the course fee.
Trainers
SHN Training Services Ltd reserves the right to substitute trainers to deliver courses where necessary. In these circumstances delegates should be assured that the learning outcomes, CPD application, accreditation (where applicable), structure and content of the courses will remain unchanged as a result. All trainers will have relevant skill, knowledge and experience in their chosen fields and adhere to SHN Training Services Ltd written policies and procedures.
Certificates
Certificates or any other evidence showing a delegate has successfully passed a course will only be issued once payment has been made. If payment has been made via a cheque, this will be when the cheque clears.
Certificates can take up to 6 weeks to arrive. If certification evidence is required sooner, a letter can be requested from SHN Training Services Ltd stating that the delegate has passed the course. Payment must have been received.
Replacement certificates will cost £5.00 + vat each.